1. When will I get the replacement or refund?
a. We initiate the replacement or refund within 2 working days of receiving the product at our centre.
b. For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund.
c. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
d. Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:
e. Net banking: 4-5 Business days
f. Debit card: 7-9 Business days
g. Credit card: 15 Business days
2. Want to Replace a Product?
a. Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock with the merchant. In case, the product is out of stock, we will issue you a refund.
b. Also, if the product
delivered is not the same that you had ordered, merchant's consent is required
to replace. Please read the Product description carefully and choose the right
size and color.
c. Replacement will not be accepted in the following conditions:
- Product is damaged due to misuse/overuse
- Consumable Product
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty and reported after 10-days.
- Damaged products reported after 2-days.
- Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
- Product is used or
worn or altered
3. What is the time frame in which, I have to file a return / replacement request?
a. Return/Replace request of the Product(s) to be initiated within 10 days of Delivery.
b. Return Request to be filed with dealkarde.com Customer Support within 2 days of Delivery under following condition:
- Damaged Product
- Empty Parcel
- Missing Item